PRODUCTS  

Will products be restocked?

Occasionally products come back in stock but it is on a case by case basis and sometimes depends on each merchant partner. If you see an item you like, we suggest you buy it!

Can I get more information on a product?

If you would like more information on a product, please email us at [email protected] with your questions and we will do our best to help.

ORDERS FAQ 

What payment methods do you accept?

Nativemax.shop accepts all major debit and credit cards in each country through our payment processor Paypal. If you are having a problem with your card, please reach out to your bank or us at [email protected].

I didn’t receive an order confirmation. Did my order go through?

Please allow a few hours to receive an order confirmation. If you have still not received an order confirmation, please contact our support team at [email protected].

How can I track the status of my order?

Order status and updates will be relayed to the customer as soon as possible.

If your order has not arrived by the expected date, please check your emails from us for its status. You can review expected delivery times on the Shipping Info page.

If tracking info has been provided, please review the order status from the shipping courier.

If you still can’t locate your package, please contact our support team at [email protected].

Can I cancel my order?

We are unfortunately unable to cancel orders. Please see our Returns page for information on returns/exchanges.

I placed multiple orders today. Can they be combined into one shipment?

We do our best to combine orders; however, due to volume, we, unfortunately, cannot guarantee that multiple orders will be combined into a single shipment.

Can I change the address on my order?

If the address for an order is incorrect, please contact [email protected] immediately. Unfortunately, once an order has been dispatched to the shipping courier, we are unable to change the address, and you will need to arrange a new delivery or pickup with the courier. 

I emailed customer support about my order. How long will it take them to respond?

We strive to respond to all inquiries within 24 hours. However, due to periods of high volume, it may occasionally take longer to receive a response. If you have not heard back in 48 hours, please reach out again.