Return/Exchange Policy

ITEMS NOT ACCEPTED FOR RETURN/EXCHANGE – FINAL SALE:

• Magazines

We strongly suggest you check with any STATE RUN FACILITY website under mail rules before placing any orders. We hold NO RESPONSIBILITY for MAGAZINES that may be damaged, confiscated, or not delivered. All sales are final if shipped. 

ADDITIONAL ITEMS WE DON’T ACCEPT RETURNS OR EXCHANGES UNLESS ITEM WAS ARRIVED DAMAGED:

• All clothing

Native Max Shop must receive the merchandise within 7 days from the date of delivery. (You may find this date on the order confirmation sheet included in your shipment). If your return is received after 7 days of the date of delivery, it will be returned to the sender unless you receive authorization from the customer service team for a late return. If you have any questions, please contact the customer service team at nativemax(at)gmail.com.

ALL returns and exchanges will be issued in the form of a Native Max Shop Gift Card:

• All gift cards will be applied to your Native Max Shop account
• If you do not have a Native Max shop account, one will be created for you using your email address. Your login and password will be emailed to you once the account is created

NOTE:
Native Max Shop is not responsible for return shipping cost on any returns or exchanges unless the fault is ours. If this occurs, in order to provide you with a return label you must contact nativemax(at)gmail.com with your order number and an explanation of the issue.

ALL RETURNS MUST:

• NOT HAVE BEEN WORN, ALTERED, WASHED OR DAMAGED
• Have ALL tags attached
• We cannot accept returns that smell like cigarette smoke, have animal hair on them, or show any wear or tear
• ALL returns MUST be in the original packaging
• Include a note with your Name, Order Number, and Instructions for your return/exchange (otherwise you’ll automatically be issued a Native Max gift card)

If your return is not received by the appropriate date then it will not be accepted. We recommend you use a shipping service with tracking and/or insurance, as this will provide you with evidence of the return in the event that your package is lost in transit. Without tracking, the Native Max Shop is not responsible for lost or missing returns. If return tracking shows that your item was shipped before the 7-day deadline, your return will be accepted. *Please include the original shipping label or a note with your FULL NAME, ORDER NUMBER, and WHAT WE CAN DO TO HELP (exchange or return). You will be notified when your return is processed via an email to the email address provided during the transaction.

INTERNATIONAL RETURNS:
We do accept returns from Canada, but Native Max Shop does not pay for International return shipping at this time. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. Native Max Shop is not responsible for packages that are shipped by other means.

If you discover a service failure related to any international shipments (e.g. damaged or lost in transit, shipping error, etc) please contact us as soon as possible and our team will resolve the situation for you.

WRONG, DAMAGED OR DEFECTIVE ITEMS:
If you received the wrong product from Native Max Shop, or if it arrives defective or damaged in transit, please contact nativemax(at)gmail.com within 7 days of receipt so we can resolve the problem.